Loyola Press wants to hear from you. Your questions, concerns, and feedback help us publish better products and offer better service.
See our shipping information page for information on shipping policies and charges. If you still have questions about products, shipping, or billing, please call 800-621-1008 and one of our Customer Service Representatives will be happy to assist you.
Monday through Friday, 8:00 A.M. – 4:30 P.M. (CST)
Loyola Press
8770 W Bryn Mawr Ave
Suite 1125
Chicago, IL 60631
Phone: 800-621-1008
Fax: 773-281-0555
Customer Service
customerservice@loyolapress.com
Website Support
Editorial Queries
Permissions Requests
Easy Ways to Order
- Visit our web store and order online.
- Call 800-621-1008 to order by phone, Monday through Friday, between 8:00 A.M. – 4:30 P.M. (CST).
- Email your order to: customerservice@loyolapress.com
- Fax your order to 773-281-0555.
Ordering and Payment Policies
Schools may be billed directly subject to credit approval. Terms are Net 30 days from invoice date. Other businesses or organizations that have opened an institutional account with Loyola Press and have established credit may be billed. Prices do not include sales tax.
Individuals must prepay by check or credit card. We accept American Express, Discover, MasterCard, and Visa. For mail orders, please make checks and money orders payable to Loyola Press. Shipping charges and sales tax are additional and must be prepaid with your order.
All international orders must be prepaid. All orders are FOB shipping point. Payment policies are subject to change without notice.
Order Processing
Order processing can take up to two business days. Orders received after 12:00 P.M. (CST) Monday through Friday will begin processing the next business day.
Sales Tax
Sales tax will be added to the invoice, where applicable, unless your organization has a valid sales tax exemption on record with Loyola Press. For exempt organizations ordering on or after October 1, 2018, you must provide Loyola Press with your tax-exempt certificate; otherwise, your account may be subject to sales tax, where applicable. Personal orders are subject to sales tax, where applicable.
Attention Fax Customers
If you fax your order, please label any copies of the order as a confirming order only. Loyola Press is not responsible for duplication of a shipment or duplicate shipping costs if the confirming order is not clearly marked.
Return Policy
Please examine your shipment upon receipt. Any damaged product needs to be reported within 14 days of receipt by calling Customer Service at 1-800-621-1008. If damaged packaging caused product damage, please retain original packaging, and contact Customer Service for returns handling.
Credit for returns will be issued in accordance with our Return Policy: Books and other materials in saleable condition may be returned within six months of the date on your invoice. Items cannot be stamped or marked in any way. No returns on opened DVDs, CDs, kits, or other shrink-wrapped items. Unused digital purchases may be returned up to 45 days after the administrator is provided access to the product. Returned shipment must include a copy of the original packing slip or invoice and must be returned prepaid. Partial returns of bundled products may cause any applicable discount to be voided, reducing amount of credit issued to customer. No credit will be granted for shipping and handling charges except for damaged or defective materials. Loyola Press is not responsible for returns damaged or lost in transit. The returns policy is subject to change without notice.
Returns should be shipped to:
Loyola Press – Returns Department
677 Brighton Beach Road
Menasha, WI 54952
800-621-1008
Damaged Merchandise
Please examine your shipment upon receipt. Any damaged product needs to be reported within 30 days of receipt by calling Customer Service at 800-621-1008. If damaged packaging caused product damage, please retain original packaging, and contact Customer Service for returns handling.
Still Need Help?
If you have additional questions, difficulties with our site, or suggestions on how we can serve you better, please e-mail customerservice@loyolapress.com or call 800-621-1008, 8:00 A.M. – 4:30 P.M. (CST), Monday through Friday.